K.Mart Aftercare.

My microwave recently conked out. Time for a new one, so I ordered it from K.Mart. Before I get into it, I apologize to anyone who may work at K.Mart. I love the place, but I don't love their aftercare. I also ordered a couple of other small items. So 3 days ago my order arrived just after 5 pm.  Two large very heavy looking boxes. "Wow" I thought, "there must be a lot of  packaging inside." One of the items was an Induction Plate. Upon opening one of the boxes I discovered there was 4 Induction Plates not one!

It was after 5 by now so no point trying to call K.Mart to sort out a return/refund as they close at 5 pm. So I have spent the 2 two days trying to sort it out. Unfortunately, no matter what I tried, I could only get and AI chatbot which didn't help at all. No matter what I did, or what phone number I rang, all I got was AI. Feeling soooo frustrated this morning, I called my local Citizens Advice for help. Eventually the lady was able to direct me to an email site where I could ask about a return/refund. I am partially sighted, which would be obvious if you met me. So I sent an email and explained I was partially sighted and told them my issue and asked how to return and get a refund for the 3 extra Induction Plates. I gave them my order number, my phone number and my email address. I am now waiting on a reply.

However, I am frustrated that the only "help" online is an AI chatbot, and there is no way to speak to a real live human being.  If I had a basic question the AI chatbot would have been fine. To not be able to speak with a real live person is not good enough K.Mart. I know AI is everywhere these days, but in this situation it's a waste of my time. Yes, I know it's my fault I ordered 4 of the Induction Plates, but K. Mart's  Aftercare is not up to standard. Ok, I've had my rant now! Thanks for dropping by! Have a SUNSHINE  day! Remember to always be your authentic self, and shine bright each and every day!